Transition our current employee intranet, CoxOne, from SharePoint Classic to SharePoint Modern. Building on the success of this award-winning intranet serving 20k+ Cox Communications employees, leverage existing design, content, strategy and governance to continue the momentum on SharePoint Modern.
CoxOne as a whole receives 880,000+ monthly visits from 23,000+ unique visitors.
Cox Communications
20,000+ Employees
UX Designer, Stakeholder
Summer 2021 - Spring 2023
Adobe XD, InVision, Axure, Sketch, Miro.com, Jira, Photoshop, Illustrator
I worked on the Digital Communications team within the Public Affairs department. This project required input and collaboration from various other stakeholders including Technology, Human Resources, Public Affairs, Search, and Security teams at Cox.
RightPoint was hired to bring our vision to life. Andrew and I worked on the initial designs and prototypes. After providing our prototype to RightPoint we continued to collaborate daily until CoxOne Modern was complete.
Kickoff Workshop
Conducted kickoff workshop, including visioning exercise to understand existing business drivers and pain-points.
Stakeholder Interviews
Interviewed Technology stakeholders to understand technical environment and technology drivers. Conducted stakeholder interviews with Public Affairs and HR to understand the strategic vision, business drivers and employee needs.
Content Audit
Conducted a thorough audit of CoxOne content, capturing topics and types of content and noting opportunities for improved structure and overall experience.
Prior Research
Reviewed prior research, existing style guides, and other CoxOne documentation.
Tech Analysis
Reviewed core team feedback on current state and future state technical requirements and provided a glimpse of implementation options within Modern SharePoint.
Personas were previously identified by the enterprise so we did not need to redo these from scratch. However we did need to clarify some details such as:
To what extent should content personalization be driven by these personas?
Examples: Level (VIP), Function (Store Associate), Location, Employment Type.
Are there any specific capabilities that should be considered in relation to these personas?
Example: Mobile capabilities for field workers.
Arrange components and content in a clear and logical hierarchy to enhance navigation and understanding.
The site structure underwent several revisions due to the limitations between SharePoint Classic and Modern. Our final design proved superior to the Classic architecture, as it enabled access to all four levels of navigation from any page.
Designers at RightPoint designed the first low fidelity designs to show us the capabilities of SharePoint Modern. My team was not satisfied with the layout and tasked me with creating our vision.
Using inspirations from a Cox partner company I designed the layout and detailed it to help the other stakeholders visualize the concept.
The new design fixed a lot of frequent content hierarchy issues on our old intranet. It also gave us the ability to match featured articles with the design of the homepage.
I've gathered key points from the testing recordings. Each session lasted approximately 40 to 60 minutes.
Successes
Needs Improvement
Iterating
Successes / Failures
Success: Information Architecture
The complete overhaul of the Site Navigation and the Information Architecture was a huge success. Feedback showed most users understood the new architecture with little confusion compared to the old architecture.
Failure: Search People Directory
Due to Microsoft limitations we had designed two separate search fields for Regular Content and the People Directory. Miscommunication caused the website to launch without the People Directory working.
Analytics (4/28/24)
Average Monthly Visitors Increased 296% (5,968 to 23,688).
Average Monthly Page Views Increased 254% (249,724 to 884,756).
Winner of Digital Workplace of the Year 2023
For 2023, Digital Workplace of the Year was awarded to Cox Communications for delivering on an ambitious vision for a modern, personalized, mobile-enabled digital employee experience.
Gold Award: Step Two - 2023 Intranet and Digital Workplace Awards
Cox Communications (USA): a SharePoint intranet with innovative, customized features and an advanced approach to measurement.
